Privacy Policy

Last Updated: [21/07/2026]

At TQM Services, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

Name

Email address

Phone number

Billing and shipping address

Information submitted through contact forms

Device information when booking a repair

Payment information (processed securely by third-party payment providers)

Website usage information such as IP address, browser type, and cookies

How We Use Your Information

We use your personal information to:

Respond to your enquiries

Process repair requests and product orders

Provide customer support

Send service updates regarding your repair or purchase

Improve our website and services

Prevent fraud and enhance website security

Comply with legal obligations

We will never sell your personal information to third parties.

Our website may use cookies to improve your browsing experience, remember your preferences, and analyse website traffic. You can disable cookies through your browser settings, although some features of the website may not function correctly.

Sharing Your Information

We may share your information only when necessary with:

Payment processing providers

Delivery and courier services

IT and website service providers

Government authorities where required by law

These third parties are only permitted to use your information to provide services on our behalf.

Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is completely secure.

Device Repairs

When you leave a device with us for repair, we may have access to information stored on the device during diagnostic testing. We treat all customer data as confidential and do not intentionally access personal files unless required to complete the repair. Customers are strongly advised to back up their data before submitting any device for repair.

Your Rights

Depending on your location and applicable laws, you may have the right to:

Access your personal information

Request correction of inaccurate information

Request deletion of your personal information

Restrict or object to certain processing

Withdraw consent where processing is based on consent

Request a copy of your personal data

To exercise these rights, please contact us using the details below.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated revision date.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

TQM Services
Address: [35 Kingsdown Avenue, South Croydon, England]
Email: [tqmservices2.0@gmail.com]
Phone: [Your Phone Number]